Report Problem(s) Using the TEACH Online System

You may call the TEACH HELP phone line at 518-486-6041. Help is available from 9:00 AM to 4:00 PM.

Please note: This form is provided so that you may report technical and/or usability problems associated with the "TEACH" online system. Also see Important Information When Accessing Your TEACH Account.

Fields with an (*) are Required.

Contact Information

(999) 999-9999 format

About the Problem
When did the problem occur?

MM/DD/YYYY format

Describe the Problem
Logging In - If you are receiving an error message that your Name, or SSN, and DOB do not match,
please provide the following:

MM/DD/YYYY format


Last Updated: January 4, 2017